Question 1. What is your delivery time?
Answer: The delivery time will depend on the quantity of your order and how many order we are under processing. Usually the delivery time is about 15-25 days.
Question 2. Does factory pass any certificates? Is it harmful to children health?
Answer: Our company have passed ISO,AMTS,TUV,CE .ect.Our products would not do harm to kids health. The material is Security. It is Environment-friendly and non-toxic.
Question 3. Can you produce the product according to our drawing or ideas?
Answer: Yes. We accept OEM, and we could custom design under your mind as we have a professional designer team
Question 4. May I have my own logo or design for the products?
Answer: Yes, we can print your logos on, and if your logos are not quite complicated, logo printing will be free charge.
Question 5. What is your payment terms ? How do I pay?
Answer: Pay by T/T,L/C,Western Union,ect. 30%-50% deposit, balance after finishing production, before shipment.
Question 6. Can I assemble the products myself?
Answer: Yes. We will provide you the detailed specialty installation instruction. All of our customers can install the playground themselves with the help from us.
Question 7. Q: How to order?
1). Please choose our models or the photos you need, offer us your order quantity and all specific requirements if you have.
2). We will give you best price with other order details.
3). after you confirm the order, we will make Pro-forma Invoice under by order and payment details.
4). We will start production upon receipt of deposit.
5). We will do quality inspection and take photos for your confirmation to check if any modification is required.
6). We will make/release shipment and send you shipping documents upon receipt of the balance payment.